Delivery Policy

Small Items

  • We will deliver to your door between 8am and 8pm
  • For flats, standard delivery is to the ground floor main entrance only
  • A signature is required

Once your order has been dispatched by our team you will receive details of the courier service and tracking details
Most of our orders are for next day delivery. In order to qualify for next day all orders must be placed before 1pm and do not include weekends. For instance, if you place your order before 1pm on Friday your delivery will be on the following Monday. If you place your order after 1pm, or on Saturday or Sunday, your delivery will be on Tuesday (excluding bank holidays)

Please note that we offer free delivery to UK Mainland Only. The following postcodes will incur a higher charge:

AB, CA, DD, DG, EH, FK, G, IV, KA, KW, KY, LD, LL, ML, PA, PH, PL, SA, SY, TD, TR, TQ. Please call us for a delivery price prior to placing any orders going to the mentioned postcodes.

Large Items

Normally our large items are delivered in between 7-10 days
Receive a text message the evening before notifying you of an AM or PM time slot
Receive a call around 15-30 minutes before the driver arrives
Your order delivered into your room of choice, providing there is suitable access
A signature is required

Please note that we offer free delivery to UK Mainland Only. The following postcodes will incur a higher charge:

AB, CA, DD, DG, EH, FK, G, IV, KA, KW, KY, LD, LL, ML, PA, PH, PL, SA, SY, TD, TR, TQ. Please call us for a delivery price prior to placing any orders going to the mentioned postcodes.

FAQ’s

Will my furniture fit?

Please double check access into your room of choice. You are responsible for making sure we are able to deliver in to the room of your choice.

Common problems include narrow door frames, awkward staircases, passenger lifts and any right angle turns once inside the property

3 seater sofas and corner sofas are especially prone to these restrictions so particular care should be taken when ordering these

Please also check there is suitable access for the delivery vehicle. The rule of thumb is if a standard sized dust bin lorry can get to your property then so can we

What if my order arrives damaged?

If you notice any product or packaging damage please record this on the drivers’ terminal

Where possible please call us whilst the driver is still there

We will fix or replace any damaged item.

What if I am out?

As you will have been aware of your delivery date, there will be a £49 charge if you are out. This is standard 2 Man Delivery policy.